The world has become - and maybe always was to an extent - a volatile, uncertain, complex and ambiguous place (VUCA). This has turned the communication of complex topics and interdependencies into an urgent need. Data is ubiquoutous but let alone it is useless unless converted into information and ultimately knowledge. This is where the concept of Data Visualization or more holistically ideas from the field Data Storytelling can make crucial contributions. According to Dr. Jennifer Aaker, an American behavioural scientist at the University of Stanford, stories are remembered up to 22 times more than facts alone.

Often, data storytelling is simply considered an effective data visualization. In fact, the practise of creating data stories is a structured approach with the goal to communicate data insights as an interplay of the three elements data, visuals and narrative. Creating convincing narrative visualizations not only requires the skills of data analysis experts but al so the knowledge from designers, artists and psychologists employing certain techniques, following specific structures, frameworks and using tools.

The creator of the visual may not be able to put his or her intention into explicit knowledge since successful data visuals are often “a matter of taste” and creating representations of data visually hence a subjective process . This suggests that communicating data driven insights to decision makers requires data storytellers, who are skilled in the “art of data storytelling" which can best be learned through best practises. Data Storytelling is essentially about an "art and science mindset".

Lisa Oberascher, data analyst and alumna of Management, Communication & IT at MCI Innsbruck recently finished her bachelor thesis about Data Storytelling. Lisa conducted interviews with data practicioners and put together a great Data Storytelling cheat sheet.

We wish you a great summer and happy data-storytelling :-)
Best, Johannes

Data is becoming more and more pervasive across industries. Analytics has come quite some way in recent years. A growing number of organizations have implemented analytics solutions and started exploring the potential of data science. With continuing technological advances and accelerating digitization, it is not always easy to overview the current developments in advanced analytics and data science. This end-of-year post tries to provide readers with information in a nutshell on contemporary issues in analytics and data science from a nonprofit and fundraising standpoint. 
The infographic below is a "one-pager" for decision makers, analysts, data scientists and anyone interested. We differentiate between the topics that seem to be here to stay and relevant trends that should definitely be considered. In addition, we drop some hyped buzzwords that might be topics for the future and are worth observing. Please feel free to download, share, comment etc.
​

It has been a challenging but also inspirational year for many of us. We wish you and your dear ones a happy and peaceful Christmas 2021 and a good start in a successful, healthy and happy 2022.
These are our Christmas wishes in dozens of languages ​🎄!
​All the best and see you in 2022!

Algorithms Everywhere!

The effects of the COVID-19 pandemic acted as an accelerator for digitalization in terms of processes, services, or whole business models. Digital technologies are transforming the economy and are becoming ubiquitous. An increasingly widespread application of algorithms is decision-making in businesses, governments, or society as a whole. Algorithms might, for instance,  determine who is recruited and promoted, who is provided a loan or housing, who is offered insurance, or even which patients are seen by doctors. Algorithms have become important actors in organizational decision making, i.e. a field that has traditionally been exclusive to humans. As these decisions often have an ethical dimension, the delegation of roles and responsibilities within these decisions deserves scrutiny. This is where Coporate Responsibility comes into play ...

Luckily, as social nonprofit organizations work in the interest of the common good in one way or the other way, Corporate Responsibilty tends to be rooted in the "DNA" of nonprofits. At the same time, ​algorithms have also made their way into the sector of fundraising nonprofit organization as we had already highlighted in specific a blogpost from 2019. Compared to other contexts such as human resource management or the labour market (see for example this critical discussion of the algorithm used at the Austrian Labour Market agency "AMS"), the consequences of algorothmic decision making in the context of fundraising nonprofits will tend to be rather harmless. However, in the light of technological advances and the need for nonprofits acting as as active members of modern society that have a voice, NPO decision makers should be aware of the big picture in terms of "Ethical AI".

Implications and Challenges
​
In the course of scrutinizing the ethics of algorithms, not only considering the algorithms themselves but also their actual implementation in software and platforms should be scrutinized. Two groups of concerns can be identified in terms of the ethical challenges implied by algorithms. there are epistemic concerns on the one hand when evidence provided by algorithms is inconclusive, inscrutable, or misguided. On the other hand, there are normative concerns related to unfair outcomes, transformative effects and traceability. These normative concerns have in common that they are related to the actions derived from algorithmic results. In a nutshell, the mentioned concerns can be summarized as follows:

So what? Three things nonprofit decision makers can do (at least)

• Make efforts and invest in explainable Machine Learning, i.e. make models that tend to be "black boxes" but provide predictive power more transparent and intelligible for stakeholders. Earlier this year, my colleague Carolina Pelegrin published a great introduction on explainable ML that can be found here.
• Be aware of general limitations of methods, particularly when it comes to "buzzy" topics like Artificial Intelligence. Have, for instance, a look at the "6 myhts regarding AI" in one or our blogposts from 2019 that can be accessed here.
• Keep on dealing with and discussing ethical AI. There are great resources around such as an AI Ethics Toolkit for Nonprofits by Nethope, a technology initiative and exchange platform driven by the world´s largest nonprofit organizations.

Any questions or input? Let´s keep in touch!
​
We wish you a smooth start in a hopefully pleasant and successful fall of 2021.

All the best!
​Johannes
​

For the last decades, lots of efforts have been put in developing machine learning algorithms and methods. Those methods are currently being widely used among companies and let us extract meaningful insights from our raw data to solve complex problems that could hardly be solved otherwise. They make our life (and our job) easier, but at what cost? 

There is a good reason why Machine learning methods are known as being “black-box”: They have turned so complex that is hard to know what is exactly going on inside them. However, understanding how models work and making sure our predictions make any sense is an important issue in any business environment. We need to trust our model and our predictions in order to apply them for business decisions. Understanding the model also help us debug it, potentially detect bias, data leakage and wrong behaviour. 

Towards interpretability: The importance of knowing our data

We should take into account that, whenever we talk about modelling, there needs to be a lot of work behind related to data preparation and understanding. Starting with the clients’ needs or interest, those need to be translated into a proper business question, upon which we will then design an experiment. That design should specify, not just the desired output and the proper model to use for it, but also – and more important – the data needed for it. That data needs to exist, be queried and have enough quality to be used. Of course, data also needs to be explored and useful variables (i.e. variables related to the output of interest) be selected.
In other words: Modelling is not an isolated process and its results cannot be understood without first understanding the data that has been used to get those results, as well as its relationship with the predicted outcome. 

Interpretable vs. non interpretable models

Until now, we have just talked about black-box models. But are actually all models hard to interpret? The answer is no. Some models are simpler and intrinsically interpretable, including linear models and decision trees. But since that decrease in complexity comes with a cost on the performance, we usually tend to use more complex models, which are hardly interpretable. Or are they?

Actually, intensive research has been put into developing model interpretability methods and two main type of methods exist:

• Model-specific methods, which are specific for a single model. Feature importance plots are a good example of it: many R packages contain their own specific functions for calculating the feature importance within the model, which is not directly comparable with the way that feature importance is calculated for a different package/model.
• Model-agnostic methods, which can be applied to any machine learning method after training. Therefore, its results are comparable between different models. The model-agnostic equivalent to a feature importance is the permutation feature importance method.

Those model methods can also be grouped, depending on their predictions scope, into:

• Global interpretability methods, which try to explain how predictions in general are affected by some parts of the model (features).
• Local interpretability methods, which try to explain how models build specific or reduced groups of individual predictions.
• Also, and even when that knowledge is not enough to interpret our predictions, it is important to have a general overview on how algorithms learn from our input data to create models. That is what is known as algorithm interpretability or transparency. 

Some Global interpretability examples 

As previously mentioned, probably the most widely method used is the calculation of the feature importance, and many packages have their own functions to calculate it. For instance, package caret has the function varImp(), which we have used to plot the following example. There, we can see how feature “gender-male” and “age” seem to be the most important features to predict the survival probability in the titanic (yes! we have used the famous Kaggle titanic-dataset to build our models). ​

Partial dependence plots are also widely used. These plots show how predicted output changes when we change the values on a given predictor variable. In other words, it shows the effect of single features on the predicted outcome, controlling for the values of all other features.
In order to build them, function partial() from package pdp can be used. For instance, in the following partial depende plot we can see how paying a low fare seems to have a positive effect on the survival – which makes sense, knowing for instance that children had preference on the boats! 

Some local interpretability examples

Local interpretability techniques can be studied with the packages DALEX and modelStudio, which let us use a very nice and interactive dashboard – where we can choose which methods and which observations are we most interested at. 
​

One of the best methods contained are the so-called break-down plots, which show how the contributions attributed to individual explanatory variables change the mean model prediction to yield the actual prediction for a particular single observation. In the following example of a 30 year old male travelling on 2nd class, which payed 24 pounds and boarded in Cherbourg, we can see how the boarding port and the age had a positive contribution on the survival prediction, whereas his gender and the class had a negative one. In this way, we can study each of the observations which we want or have to focus on – for instance, if we think that the model is not working properly on them. ​

Shap values is a similar method, which consists on taking each feature and testing the accuracy of every combination of the rest of features, checking then how adding that feature on each combination improves the accuracy of the prediction.
On the following example, and for the same observation as we just analysed, we can see that result are very similar: gender shows the biggest and most negative contribution, while the boarding port has the biggest and most positive effect on the survival prediction, for that specific passenger. 

Last, if we are interested on how observations’ predictions change when changing feature values, we can study the individual conditional expectation plots. Even though they can just display one feature at a time, it let us have a feeling on how predictions change when feature values change. For instance, on the following example we can see how increasing the age have a negative effect on the survival of the titanic passengers. 

Some last words
​
In this post, we have made a brief introduction on the interpretability of machine learning models, we have explained why is important to actually be able to interpret our results and we have shown some of the most used methods. But just as a reminder: for a similar performance, we should actually always prefer simpler models which are interpretable per se, over super complex machine learning ones! 

​​Cognitive biases are systematic patterns of deviation from rationality in judgment. These biases are subject to research interests in fields like psychology and behavioral economics. What we call cognitive biases are mechanisms that have developed within an evolutionary process. They already helped our ancestors in making fast decisions when needed and with limited information processing capabilities. These biases are not only an essential building block of our "gut feeling" but also our intuition to a ceratin degree. This is what Daniel Kahnemann, nobel prize winner for economics in 2002, has called System 1, the area of unconscious and fast decision making in our minds. The speed and ease of this sytem comes with a price as biases can lead to irrational and counter-factual decisons. Biases can affect human power of judgment in a professional context and in personal life.

Presumably rational and fact-oriented people like analysts and data scientists are not save from cognitive biases either. Some authors even argue that they are even more prone to be to biased due to the experimental and research-oriented nature of their work. As biases are essentially part of human nature and they are everywhere, it is important to be aware of them. This might enable us to give better advice to others and take more informed decisions ourselves. We will try to provide a light introdcution, some hints for prevention and some interesting sources for further reading. Let us look at the most relevant cognitive biases one by one.
​

You can get it if you really want. But you must try, try and try.
Jimmy Cliff, You can get if you really want.

Overcoming cognitive biases completely might be almost impossible. However, raised awareness of how our minds try to trick us will already lead to noticeable improvements in judgment. If you are interested in the topic, we can recommend the following readings.

Books

• Thinking, Fast and Slow by Daniel Kahneman
• The Art of Thinking Clearly by Rolf Dobelli
• Predictably Irrational. The Hidden Forces that Shape Our Decisions by Dan Ariely

Blog Posts

• Practical Psychology for Data Scientists via Towards Data Science
• Dealing with Congitive Biases ​via Towards Data Science
• YourBias

In 2017, the Economist published a headline that has become famous among data aficionados – Data is the new oil. It referred to the many new opportunities businesses and organisation can reach when beneficially utilising the data from their customers or partners that is newly generated every day. In many cases, we have tried and tested statistical and mathematical methods that have seen use for decades. If data is neatly stored in a relational database and takes the form of numbers and the occasional categorical variable, we can use a multitude of statistical methods to analyse and gain insight from the data.

However, the real world is always messier than we would like it to be, and this applies to data as well: Forbes magazine estimates 90% of data generated every day is unstructured data – that is text and images, videos and sounds, in short, all data that we cannot utilise using standard methods. Natural Language Processing (NLP) is a way of gaining insight into one category of unstructured data. The term describes all methods and algorithms that deal with processing, analysing and interpreting data in the form of (natural) language.

One key field of NLP is Sentiment Analysis – that is to analyse a text for the sentiment contained in or the emotions evoked by the text. Sentiment Analysis can be used to classify a text according to some metric such as polarity – is the text negative or positive – or subjectivity – is the text written subjectively or objectively. While traditionally, its applications have been focussed on social media – classifying for instance a brand’s output on social media or analysing the public’s reaction to the web presence – they are certainly not limited to the digital sphere. An NGO communicating with their supporters in ways such as direct mailing could for example use Sentiment Analysis to examine their mailings and investigate the response they result in.

A frequently employed yet quite simple way of undertaking Sentiment Analysis is to use a so-called Sentiment Dictionary. This is simply a dictionary of words receiving a score according to some metric related to sentiment. For instance, for scoring a text for its polarity one would use a dictionary allocating to each word a continuous score in some symmetric interval around zero, where the ends of the interval correspond to strictly negative or strictly positive words, and more neutral words group around the midpoint. There are very different versions of Sentiment Dictionaries, depending on context and most importantly language – while there is some choice for English, this diminishes for other languages. A collection of dictionaries in the author’s native German for example can be found here.

As a brief example for Sentiment Analysis in action, consider the following diagram, showing a combined polarity score for some direct mailing activities of an NGO in a German-speaking country over one year, whereby each maling received a score between -1 (very negative) and +1 (very positive). This scoring was undertaken using the SentiWS dictionary of the University of Leipzig.

A very different approach relies on the use of word embedding. Word embedding is a technique whereby the individual words in a text are represented as high-dimensional vectors, ideally in a way that certain operations or metrics in the vector space correspond to some relation on the semantic level. This means for example that the embedding group words occurring in similar circumstances or carrying similar meaning or sentiment closely together in the vector space, that is to say, their distance measured by some metric is small. Another illustrative example is the following: Consider an embedding ϕ and the words “king”, “woman” and “queen”, then ideally, ϕ(“king”) +  ϕ(“woman”) ≈ ϕ(“queen”). To put this in words, the sum of the vectors for king and woman should be roughly the same as the vector for queen, who is of course in some ways a “female king”. The semantic relation thus corresponds to an arithmetic relation in the vector space. To better visualise these relationships on the vector level, consider the following illustrations, taken from Google's Machine Learning crash course that show the vector representations of some words in different semantic contexts, represented for better readability in a three-dimensional space (actual embeddings usually map into much higher dimensional vector spaces, upwards of a few hundred dimensions).

There are multiple ways to construct such an embedding, i.e. to receive an optimal vector representation for every word in the text corpus, most of which rely on neural nets. Due to the huge computational cost involved, many users opt for transfer learning. This means using a pre-trained model architecture and finish training on the data set – in an NLP setting, the text corpus – at hand, which is both more efficient and produces more accurate results than training a model architecture “from scratch”. Python users might find this resource providing a huge number of pre-trained models and frameworks to continue training very interesting.

Word embedding is principally a way to take unstructured text data and transform it into a structured form – vectors on which computers can perform operations. One can then go on and use this vectorised representation of the text to use different methods to gain insight from the written text. For instance, when performing Sentiment Analysis, one can use a Machine Learning model of choice – typically a neural net – to classify the text according to some metric of sentiment – say, polarity – using the vector representation of the text corpus.

The field of NLP has in recent years become one of the fastest moving and most researched fields of Data Science – the methods we can employ today have evolved and improved tremendously compared to just a short time ago, and are bound to do so again in the recent future. For a data nerd, this is interesting in and by itself; but different actors, especially in the not-for-profit sector, are well advised to keep an open eye on these developments and consider in which ways they can help them in their work.